I am having the same problem and I am not sure how to fix it. I used a small pocket knife to remove the black pad and it’s working perfectly. Sign up or log in Sign up using Google. Now it goes clack clack and prints multiple pages with no problem. It looks like the newer ones dont use this cartridge – of course. Sorry this didn’t help.

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Hello, I too have the same issue.

Printing from the paper tray works fine. The pad removal solved the problem.

Specification | HLW | United States | Brother

The angrylarry slideshow shows the location of the pad. Spring wears out, the pad doesn’t change. Except for one thing.

Also, did what did you put as the Queue? Please assign your manual to a product: The “Add” button is greyed out for some reason. Special thanks to Zylgis for the very clear restatement of what to do.

I’d thought I was clever to figure out that it would print without jamming if I put only one sheet of paper in the tray. Nothing will leap out of the carcass as you lift the plate up, but there are a few springs that if you catch a screw driver on or snag somehow and if you didnt take a picture of each step as you go, you will likely have a hard time figuring out where they went. How to Print from a Chromebook. Thank you very much for the help. Rest flowed pretty well. I no longer hold my breath when the blue button starts flashing wondering if its going to jam again.


Was able to print the test pront successfully using the HLW printer driver! I’m guessing that some sensor is sticking or misfiring and sending a false condition back h-2170w the central processor on the printer which, in turn, halts the current print signaling a paper jam. If you put envelope in the manual feed slot before the printer is in the Ready state, the envelope prjnt be ejected without being printed on. I highly suggest taking pictures as you go.

Open the word document you want to printclick on fileprint. Got errors on the install and then made the mistake of trying to print a test page as it offered, and it did the infinite loop printing blank pages.

I have the same problem, I’ve had this printer for many years of trouble free service with excellent paper handling.

How do I print envelopes from the manual feed slot in Windows applications? | Brother

To really easily get at the little black pad I also half pulled priint the actuator and lever at the very hl2-170w on the bottom, along with the one gear. Instead of removing the circuit board and gear, and trying to find the sticky pad, I just used a needle-nose plier and “tightened” the spring by moving it up a few coils to provide some tension. Image of printer properties Click the “Change” button beside “Make and Model”.


Praseetha K Nair Replied on December 14, hp-2170w Hi, can you please send me some PICS. After a few years of light use, the manual feed on my Brother HLW has stopped working.

I entered exactly what you see below: I also followed the service manual instructions and removed the pad. This discussion is the only place I found the fix.


This thread is locked. Does anyone have any pictures you could send me to access the pad.

There is also a pad on the If I only had one sheet of paper loaded, I could print without a jam. This printer was previously working with Xubuntu