Remove paper from the front of the product as carefully as possible. Javascript is disabled in this browser. Already have an HP account? Choose a different product. See the steps on how to print a self-test report at the top of this document. Operating System – Windows 7, Windows 8, Windows 8. The carriage might try to move into the access area.

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This page requires Javascript. Any warranty support needed would be completed by the third h that sold the product. Select your desired files and a list of links will be sent by email. Remove the rear access door. Allow it to move to that position. Look inside the product to see where the carriage is stuck, and then check for any torn paper or other objects that might be restricting the carriage.

A ‘Carriage Jam’ Error Message Displays for HP Officejet 5600 All-in-One Printer Series

Reconnect the USB cable, and then try to print again. Try to print a self-test report. The Print Report menu displays and the product prints a self-test report.

Turn the All-in-One off and on again Press the Power button to turn off the product. Let Hl identify any out-of-date or missing drivers and software How does HP use product data collected with this service?


Clear the paper jam from the front of the All-in-One If you cannot remove the paper jam from the back of the product, follow these steps to remove the paper jam from the front. Slide the cartridge at a slight upward angle into the empty slot, and then gently push it forward until it snaps into place. c850

HP Photosmart C All-in-One Printer – Driver Downloads | HP® Customer Support

If the test page does not printcontinue with the next solution. Open the carriage access door. Refer back to the steps in this table after attempting each solution. Asia Up and Oceania. Product sold by third party: How to use the solutions in this document To resolve the issue, try each solution in this document in the order presented.

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Load plain white paper in the input tray. Trying to clear jammed paper from the front of the product can damage the print mechanism. If any labels are missing, locate them inside the product, and then remove them carefully.

Thus, the warranty has gp removed from this product. Product has been exchanged: This could take up to 3 minutes, depending on your computer and connection speed.

Issue A ‘ Carriage Jam ‘ message displays on the product control panel. If the carriage is stuck in the middle of the productmove the carriage to the right side of the product. The carriage might become stuck on either side or in the middle of the product.


Push down on the top of the cartridge to release it, and then pull it toward you to remove it from its slot. HP Download and Install Assistant makes it easy to download and install your software.

You might need a flashlight to illuminate areas for proper viewing. Unable to determine warranty status.

See your browser’s documentation for specific instructions. If the product prints when plugged directly into a wall outlet, the power strip np surge suppressor might not be allowing enough voltage to reach the product. Packaging should be the same as what is found in a retail store, unless the item is handmade or was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag.