Asia Pacific and Oceania. Javascript is disabled in this browser. Turn off the printer. Modify your browser’s settings to allow Javascript to execute. Drivers may be in development so please check back at a later date or visit the product homepage. If the printer is connected to your home network, leave it connected. Email list of drivers.

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Search Windows for faxand then click Windows Fax and Scan in the list of results.

HP Printers – ‘No Scan Options’ Message Displays on Printer (Windows)

Temporarily disable firewall software on the computer Firewall software helps block threats from outside your network, but some settings or configurations can block communication with network printers.

Follow this checklist to stop these prints: Load the item on the scanner glass or in the document feeder.

Select your operating system and version. Select the Image typeand then click Scan.

The Virtual Agent is currently unavailable. Right-click the scan in the browser window, click Save Picture asand then click Save. HP is compiling your results. Prompt for settings at the time of scan: From the bin folder, find and double-click hpqste If you see white checkmarksthe printer passed the tests. Select your operating system and versionChange Detected operating system: Any warranty support needed would be completed by the reseller that sold the product.


In Windows, search for and open Programs and Features. If the installation failedthe firewall software is not causing the issue. Use the Print and Scan Doctor to identify and temporarily disable firewall software on your computer. Some workarounds might be unavailable depending on the printer. Search Windows for Scanand then click the Scan app in the list of results.

How does HP install software and gather data?

Disconnect any other cables if connected the printer. Click Show more to change settings such as Color modeResolutionand where to save the file. Get the officdjet IP address from the printer control panel or by printing a network configuration page. What can I do? Review the default settings for a selected scan shortcut, change any basic settings as desired, then click Save Shortcut to name and otficejet the shortcut.

HP Officejet J All-in-One Printer How to | HP® Customer Support

If you see yellow exclamation pointsthe test failed and required user action, but the step was skipped.


Run the Print and Scan Doctor. The free app is available in the Windows Store.

If the error persists, ph the bin folder, then skip to the next step to uninstall the printer software. See your browser’s documentation for specific instructions.

Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service? One or more of the values entered is not permitted.

HP Officejet J4550 All-in-One Printer User Guides

See your browser’s documentation for specific instructions. The serial number provided does not match the previously selected product. Please make a different selection, or visit the product homepage. Select your printer, click OKand then click Scan. This product detection tool installs software on your Officejrt Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.